Buying at magraf.eu

Questions

First steps

  1. How do I create an account at the Shop?
  2. After completing the registration form does not give password?
  3. I forgot my password, what should I do?
  4. I forgot the e-mail address to which I register an account, what should I do?
  5. How can I change my password?
  6. Do I have to agree on the desire to receive messages from the news?
  7. How can I delete my account?
  8. Is the ordering in the shop is safe?

Orders

  1. How Can I check an order status?
  2. How can I make an order?
  3. Can I change the contents of my shopping cart?
  4. Will I be informed of the lack of product that I ordered?
  5. After ordered did not receive an e-mail.
  6. What is the minimum order?
  7. Does the shop sells direct?
  8. Is it possible to combine orders?
  9. How do I know that my order has been sent.
  10. Can I buy or order a product not available?
  11. Does the site store are visible only products available?
  12. When the order is canceled?
  13. What time the order are dispatched?

Payments

  1. What payments do you accept?
  2. I made a payment but I forgot to specify the order number in the title transfer.
  3. Deposited a different amount, what should I do?
  4. Will I get an invoice?
  5. Can I get a receipt?
  6. Can I pay at the headquarters shop credit card?
  7. Where can I find bank account number?

Delivery

  1. How quickly will my order be dispatched?
  2. What are the costs of shipping orders?
  3. Is it possible to dispatch the economic package?
  4. Is it possible to dispatch courier?
  5. It is possible dispatch Delivery?
  6. Is it possible to shipping abroad?
  7. Is it possible foreign postage paid on delivery?
  8. Can I take orders in person?
  9. Is my shipment have a tacking number and where can I find it?
  10. I have not received my shipment?

Returns & Refund policy

  1. Czy mogę zwrócić zamówienie?
  2. Czy mogę zwrócić część zamówienia?
  3. In my shipment there is a product missing.
  4. I've got a different product than I ordered?
  5. I received damaged goods, what should I do?

First steps

  1. How do I create an account at the Shop?
    Creating an account in our shop is very quick and easy. Just tab in your account on the right side complete the registration form. For a given e-mail will be sent password with information confirming an account.
  2. After completing the registration form does not give password?
    A failure message with a password, please check your spam folder. If there as well you can not find your message, please contact us.
  3. I forgot my password, what should I do?
    On the login page is available a link to a page where you can recover your password. Just enter your e-mail, which was set up an account and the system will generate and send a new password to that address.
  4. I forgot the e-mail address to which I register an account, what should I do?
    Please contact us, we will help recover the e-mail address. Here are the contact details.
  5. How can I change my password?
    By clicking on the My Account tab and then go to Change Password section.
  6. Do I have to agree on the desire to receive messages from the news?
    No. In the My Account tab, you can opt out of the newsletter.
  7. How can I delete my account?
    By clicking on the My Account tab and then go to the section Delete Account.
  8. Is the ordering in the shop is safe?
    Access to personal information only to employees responsible for carrying out orders, and they may be used only for business purposes Magraf company. Everyone has the right to inspect their data, modify them and to demand their removal from the database.

Orders

  1. How Can I check an order status?
    The status of current orders and order history can be checked by logging into your account. For this purpose, please use the link My Account, menu on the right. The status of current orders and order history can be checked by logging into your account. For this purpose, please use the link My Account, menu on the right.
  2. How can I make an order?
    To place an order add to cart interesting products. Adding article to the cart is possible by entering the appropriate amount of product and pressing the button Add to Cart. Upon completion of its purchase, click on the Checkout button. If you are not logged in and will be asked to sign in or register if this is the first shop in our store. The next stage will be redirected to the form with information on ordering. You can verify or change: the data for shipping, sales document, payment method, shipping method and enter your additional comments. If everything is correct, click Place Order tab. At the same time will be sent an order confirmation email and payment instructions.
  3. Can I change the contents of my shopping cart?
    Of course, anytime you can change the contents of the basket. You can do this by clicking on the View tab. You can then add, delete or edit the quantity of the products of their choice.
  4. Will I be informed of the lack of product that I ordered?
    Yes, in the absence of the ordered product or the number of units less than ordered, you will be informed of this by e-mail.
  5. After ordered did not receive an e-mail.
    Please check your spam folder. However, if the e-mail has not arrived, please contact us.
  6. What is the minimum order?
    We realize all orders, whatever of amount.
  7. Does the shop sells direct?
    Yes, invite to our company shop located in Czechowice- Dziedzice. Street Kraszewskiego 36, Poland.
  8. Is it possible to combine orders?
    Yes, the orders will automatically be combined and will be sent to the new amount to be paid.
  9. How do I know that my order has been sent.
    At every steps of the fulfill an order, you receive an email informing about the status of your order. If the order is shipped, you will receive an email with such information.
  10. Can I buy or order a product not available?
    You can order only the products available on the website. If, however, much depends on you / and on any product, please contact us to arrange an immediate delivery, or assistance in selecting a replacement product.
  11. Does the site store are visible only products available?
    Yes, all products on the site are available and are in stock.
  12. When the order is canceled?
    After 2 weeks of purchase, send a message reminiscent of a complex order. The order is canceled after one month from the date of purchase.
  13. What time the order are dispatched?
    Orders are dispatched from Monday to Friday at about 15:00 o'clock.

Payments

  1. What payments do you accept?
    Here you can find the available payment methods.
  2. I made a payment but I forgot to specify the order number in the title transfer.
    Please send an e-mail with the sender's name and the number of transfer orders, which will facilitate the shipment and prevent a mistake.
  3. Deposited a different amount, what should I do?
    If you paid too much we will refund overpayment on the account from which we have received payment. If you have paid too little in touch witch you in order to specify the value of the shortfall.
  4. Will I get an invoice?
    Yes, we issue invoice on request. To receive an invoice should be in the tab, select Document Sales Invoice per company and to add information to the invoice.
  5. Can I get a receipt?
    Yes, for every order we add your receipt along with a detailed specification of the order.
  6. Can I pay at the headquarters shop credit card?
    No, it is only possible cash payment.
  7. Where can I find bank account number?
    The account number is displayed during the checkout, and there is news on the condition of the contract.

Delivery

  1. How quickly will my order be dispatched?
    Shipment will be sent no later than the second working day after the influence of money on account. The expected time of delivery to the Polish territory is the next working day after posting, and to 3 working days in Europe. We are not responsible for delays due to the fault of the Polish Post.
  2. What are the costs of shipping orders?
    Costs are automatically calculated by weight and price list of Polish Post Here you can find more details.
  3. Is it possible to dispatch the economic package?
    No, we only send Priority Mail by Polish Post.
  4. Is it possible to dispatch courier?
    Yes, shipping costs are quoted in the courier shipping tab.
  5. It is possible dispatch Delivery?
    Yes, shipping costs are given in the shipping tab.
  6. Is it possible to shipping abroad?
    Yes, foreign shipping costs are calculated automatically by weight and price list of Polish Post. Here you can find more details.
  7. Is it possible foreign postage paid on delivery?
    No, we not send orders abroad paid for on delivery.
  8. Can I take orders in person?
    Yes, in our company on the street Kraszewskiego 36 in Czechowice- DziedziceHere you can find more details..
  9. Is my shipment have a tacking number and where can I find it?
    Yes all shipments have a tracking number, please contact us by phone or email.
  10. I have not received my shipment?
    Postal items are usually shipped 1 to 3 working days, however, is not the time guaranteed by the Polish Post and the shipment delivery times may be longer. If the request was approved by our package has been more than 4 working days, please contact us.

Return & Refund policy

  1. Czy mogę zwrócić zamówienie?
    Zgodnie z ustawą o prawach konsumenta klient może zrezygnować z towaru kupionego w naszym sklepie bez podania przyczyny w ciągu 14 dni od daty odebrania przesyłki. Jest to możliwe tylko wówczas, gdy towar nie był używany, kopiowany ani nie został w żaden sposób zniszczony. Sklep gwarantuje zwrot kwoty równej cenie towaru oraz koszty wysłania przesyłki do klienta o równowartości najtańszej opcji dostawy. Pieniądze zostaną zwrócone w ciągu 5 dni roboczych przelewem bankowym na konto wskazane przez klienta lub przekazem pocztowym pod adresem wskazanym w zamówieniu.
  2. Czy mogę zwrócić część zamówienia?
    Można zwrócić część zamówienia, zasady są takie same jak dla zwrotu całego zamówienia.
  3. In my shipment there is a product missing.
    Customer care is paramount to us, so we look carefully at each order. Of course, in the absence of a product, please do not hesitate to contact us.
  4. I've got a different product than I ordered?
    If you receive a product other than was ordered, please contact us, we will refund or exchange for the correct product, preferably for the customer.
  5. I received damaged goods, what should I do?
    If you receive defective product, please contact us, we will refund or exchange for other goods, preferably for the customer.




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